Ship&co syncs your Shopify order real-time in order to ensure all shipping details are accurate.
If you have few Shopify orders missing, you can force a sync of these orders by updating the data for each order on the Shopify admin page. It could be an action to add Order Tags or add an Order Notes in Shopify admin page. In this guide, we will walk you through a step to add Order Notes to trigger an order sync.
To manually force a synchronization of the missing orders, follow these simple steps:
Go to Orders in your Shopify admin
- Click on Orders you want to manually force a sync
- Click Edit on Notes section
- Adding some text to trigger the sync
You can add either a random text or a single symbol such as a hyphen or dot
If it the problem concerns several orders, you can add an order tag to multiple orders in a few clicks:
In the orders list of your Shopify store, select the orders, then click on the three dots next to "capture payment". Then, select "add tag".
After adding the tag to the selected orders, they should appear in Ship&co.
Note: The newly imported orders are restricted to those with Paid and Unfulfilled status, and they must have been created within the last 60 days. If you have selected the 'Fetch authorized and pending/partially paid orders' option, which includes orders with Pending, Payment Authorized, and Partially Paid orders, those order will also be synced to Ship&co.