To change your credit card information, click the "Profile" button on the left hand side menu. Under “Credit Card”, click the “Edit” button. Enter and register different credit card information.
When a settlement error occurs, an authentication error warning is displayed from the settlement system (Stripe).
We will send you an email from Ship&co entitled ‘Credit Card Authentication Error’. However, we will not be able to directly investigate the reason as we do not have access to your personal credit card details to protect your privacy. In such a case, we apologize for your inconvenience, and request that you contact your credit card company, or try using another credit card.
In addition, please note that you may not be able to use Ship&co temporarily until re-settlement is completed.