For inquiries, you can contact us by phone or email.
Please make sure to look for a solution first in this support center. You can search for keywords like "FedEx" or "shipping rates" to find some answers to your questions.
We also have a FAQ here!
When contacting us by email, please add the email address used to log into Ship&co and add a screenshot if it's about an error when trying to ship an order.
・By email: click on the "support" icon below to send us a message if you don't find any answser to your questions.
・Phone: +81 50 5534 8794 (Open: Mon~Fri 10:00~17:00 JST / Closed: Sat, Sun and public holidays in Japan).
We strive to reply to your emails by the end of the next business day at the latest.