Due to the global COVID-19 pandemic, the number of countries which the international mailing services are temporarily suspended for was significantly expanded with effect from April 2nd, 2020.
For the details and updates, please see JP Post’s website here.
In response to this, Ship&co recommends DHL Express, FedEx and UPS as alternative solutions to EMS, the main service of international mail.
If you do not currently have a DHL Express, FedEx, or UPS account, please contact your preferred carrier with the following information:
・ Company information (company name, billing address, telephone number, e-mail address)
・ Approximate number of shipments per month
・ List of major destination countries
After you have registered with the carrier of your choice and obtained an account number, you may then add it to your Ship&co dashboard and proceed with shipping orders as normal.
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DHL Express
DHL is a German freight forwarding company with a coverage of over 220 countries and territories worldwide in 50,000 branches and partner locations. They offer door-to-door next business day deliveries of documents and small packages in major Asian cities.
DHL Express Japan contact email: DHL_JP_SEMINAR@dhl.com
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FedEx
One of the world’s largest express transportation companies, FedEx provides rapid, reliable, time-definite delivery to more than 220 countries and territories worldwide. They offer both express and standard services for a range of parcel sizes.
FedEx Japan Sales email contact: EC-Sales-JP@fedex.com
Ship&co support page for FedEx
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UPS
UPS is the world’s largest package delivery company and a leading global provider of specialized logistics and transportation services. They have a network of more than 200 countries and territories worldwide.
UPS Japan contact email: custsvcjpja@ups.com
UPS Japan contact phone: 0120-27-1040（toll-free within Japan）
Ship&co support page for UPS
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TIPS on Shipping with DHL, FedEx and UPS:
- You need to add size and weight for each order before getting rates and printing a shipping label.
- DHL, FedEx and UPS verify shipping addresses strictly. Error in Zip code or Province code (usually 2 letters for the US) will show an error and need to be corrected.
- Paperless! The carriers are paperless ready in Ship&co. For most countries, you don’t need to print the invoice for customs, but just the shipping labels. For this to work, don’t forget to add your signature image in Ship&co settings.
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