When shipping to some particular countries such as Brazil, India and South Korea, the consignee's TAX ID or other government-issued ID is required.
There is no separate ID entry field on the Ship&co screen, but for smooth local customs clearance, please add it by one of the following methods so that it will be reflected on the shipping label / commercial invoice. (We recommend that you use method 1 or 2 below to reflect the data in the shipping information more reliably.)
Method 1. Click the "Edit" button in the consignee's address, add the Tax ID (e.g. CPF: XXXXX) and save the change. (= printed on both shipping label and invoice)
Method 2. Click the "Edit" button in the consignee's address, and if the company name field is empty, input the Tax ID there and save it. (= printed on both shipping label and invoice)
Method 3. Add in the message reflected in the commercial invoice. (= printed only on the invoice)
Before issuing the shipping label, make sure to save the tax information in the "Settings" page >> "Commercial Invoice preferences" section >> "Add custom message on Commercial Invoice (optional)". Please do not forget to delete this information after creating each shipping label, since this is a default setting.
Method 4. Click "See all options" >> Enter the Tax ID in the "Delivery notes" field
(Please note that this information will be reflected on FedEx, DHL and UPS labels, however, not on the JP Post shipping labels. Also, this information will not be printed on the invoice.)