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FAQ & Contact Us

Error

  • Order Synchronisation Error: This order is invalid.
  • Store Registration error: 'This shop is already added on Ship&co.' 
  • eBay error:”Synchronisation got trouble, error: Error: the provided authorization refresh token is invalid or was issued to another client.”
  • Japan Domestic Destination Addresses: Character Restrictions
  • Common error with FedEx: "Total commodities weight is greater than package or shipment weight"
  • Orders synchronization from shops
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Contact Us

  • Service Incidents at Ship&co
  • Inquiries about Ship&co

Frequently Asked Questions (FAQ)

  • How to create signature image and store logo easily
  • About order search by order number
  • Shipping to Europe & IOSS number support
  • When using Logiless or other WMS and Shopify Store(s)
  • Customers who use Openlogi
  • Supported browsers
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