Issue with Get Rates API returning an empty array.

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Quoc Tran

March 13, 2026 03:52

I am currently integrating the Ship&Co API into our system. I am facing an issue where the Get Rates JP Domestic endpoint is returning an empty array [] instead of the expected shipping rates.

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• Official comment

  

  Ship&co Help March 13, 2026 04:12

  Hello
  
  Please contact us by email with your full request payload: 
  https://support.shipandco.com/hc/en-us/requests/new
  
  Kind regards

  
  Ship&co support

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