How to fix the SpeedPAK "Could not retrieve eBay token / sellerId-orderId" error

When selecting Orange Connex (SpeedPAK) to create a label for an eBay order, you may encounter the following errors:

• Failed to create the label for this order
• Could not retrieve the eBay token. There may be a problem with the sellerId/orderId combination.

Cause

This error occurs when the eBay account is not authorized (connected) in the Orange Connex (SpeedPAK) Seller Portal. To create a SpeedPAK label, the eBay account you're shipping from must be authorized on the Orange Connex side. If it isn't, Orange Connex cannot correctly retrieve the eBay order information (sellerId / orderId), which triggers the error above.

How to fix

Log in to the Orange Connex Seller Portal and check whether your eBay account is authorized.

1. Log in to the Orange Connex Seller Portal
2. Open "My Center" → "eBay Account Authorization" in the left menu
3. Confirm that the eBay account you want to ship from appears in the list and that its "Authorization Status" shows "Authorized"

If the eBay account is not in the list, or is not "Authorized," add and authorize it via the "+ eBay Account" button on the same screen. Once authorization is complete, try creating the label again in Ship&co.