After registering your BASE store, order information is automatically synchronized every 15 minutes.
BASE Orders Status synced to Ship&co
By default, Ship&co automatically syncs the Unprocessed (未対応) orders from BASE. The unshipped orders are included the following orders:
- Ordered by credit card payment, mobile carrier payment, or PayPal payment
- Paid via bank transfer, or convenience store payment
- Ordered by post-paid payment (payment after delivery)
Note: Bank transfer / convenience store payment orders will firstly show as Waiting for payment (入金待ち) and will not be synchronized to Ship&co until they are paid. This type of orders will be synchronized after the status is changed to Unprocessed (未対応) after payment is successfully made.
When you first register your BASE store on Ship&co, the order data for the past month will be automatically synchronized to our platform. After that, all new orders with Unprocessed (未対応) status in your BASE shop will be displayed in the Orders page on Ship&co.
If you need to re-add your BASE store (deleting and then re-adding it on the Shops page), the connection between your BASE store and Ship&co will be once removed. As a result, only the orders from the past month up to the current date will be displayed on the Orders page after you re-add your store.