Service Incidents at Ship&co

As a SaaS, we understand that our service availability have a high impact on our users' daily operation so our team works hard to resolve the system as soon as possible. During each service incident, we would like to keep you updated on what happens.

Here are the platforms used to make an announcement about service incidents:

Ship&co X (Formerly: Twitter)

We utilize our main social media platform which is an @shipandco_en X account to actively notify our users about any incident and system update from Ship&co. Moreover, we will provide an update on the incident until the system is fully recovered. 

Ship&co Status Page

You can always refer to our Ship&co Status page, status.shipandco.com, for the latest system condition and the most up-to-date information about the status of the Ship&co application,  app.shipandco.com. On this page, you can find information on Ship&co Dashboard Uptime, Ship&co Dashboard Response time, Ship&co API Uptime, and Ship&co API Response time.

Contacting Ship&co to report an incident

When you experience difficulty logging into your Ship&co account, slow response, or other service issues, our support teams are ready to assist you. Please drop an email to hello@shipandco.com with a question, and if possible, a screenshot of the service incident you are experiencing and your Ship&co login email address.

The system's reliability and security are highly important to the entire Ship&co team and we will continue to work hard to ensure that our system works fine for all users.