As a SaaS, we understand that our service availability have a high impact on our users' daily operation so our team works hard to resolve the system as soon as possible. During each service incident, we would like to keep you updated on what happens.
Here are the platform used to make an announcement about service incidents:
Ship&co Status Page
You can always reference to our Ship&co Status page, status.shipandco.com, for the latest system condition and the most up-to-date information about the status of Ship&co application, app.shipandco.com. In this page, you could find information of Ship&co Dashboard Uptime, Ship&co Dashboard Response time, Ship&co API Uptime, and Ship&co API Response time, as well as a notice for the service incidents from Ship&co team. During the incident, we will share the important notice and our progress on solving the issue.
We utilize our main social media platform which is an @shipandco_en Twitter account to actively notify our users about any incident and system update from Ship&co. Moreover, we will provide an update of incident until the system is fully recovered.
Contacting Ship&co to report an incident
When you experience difficulty logging into your Ship&co account, slow response, or other service issues, our support teams are ready to assist you. Please drop an email to firstname.lastname@example.org with a question, and if possible, screenshot of the service incident you are experiencing and your Ship&co login email address.
Our system reliability and security is highly important to the entire Ship&co team and we will continue to work hard to ensure that our system works fine for all users.