Customs Declaration (CN22/23) Form Revision – Ship&co's Response (Effective June 1, 2026)

Overview

Effective June 1, 2026, Japan Post has revised the customs declaration (CN22/23) form. As part of this revision, the "Merchandise" category under Contents Type has been split into the following two classifications:

• E-commerce goods – for online retail / e-commerce shipments
• Commercial goods (BtoB) – for business-to-business transactions

How Ship&co Handles This

In Ship&co, "Merchandise" remains a single option under "Shipment Type", as before. The system will automatically determine which of the two classifications applies, based on whether a value is entered in the Company Name field of the recipient's address:

• Company Name provided → Commercial goods (BtoB)
• Company Name not provided → E-commerce goods

Important Notes

Since the "Merchandise" classification is determined automatically based on whether a Company Name is present, please ensure that recipient information is entered accurately so that the correct category is reflected on the customs declaration.

When creating a shipping label, please verify that the Company Name field contains only the recipient's actual company name, and not unrelated information such as additional address details or personal IDs.

For e-commerce shipments addressed to individual recipients, please leave the Company Name field blank.