How to update the eBay authentication token

The eBay authentication token is a security feature that allows Ship&co to access your eBay store's data and manage your shipments. In Ship&co integration with eBay marketplace, the authentication token needs to be periodically updated (every 18 months).

Update the eBay authentication token

To update your eBay authentication token in Ship&co, follow these steps:

1. On the Shops page, click the "Edit" button on your eBay store.
2. Click Renew Token.

Or, if you find an alert message appearing on the Orders page, you can click Renew Token in order to renew your eBay store integration with Ship&co. 

Important notes when connecting Ship&co with your eBay store:

• If your eBay token is not renewed before it expires, orders will not be synced correctly to the “Orders” list in Ship&co.
• If the renewal deadline has passed and the token renewal button is no longer displayed, or if token-related issues occur due to changes to your eBay account login details or store name, orders may fail to sync properly to Ship&co. In such cases, please delete the affected eBay store from the “Shops” page in Ship&co and re-register it to re-establish the integration.