eBay error：”Synchronisation got trouble, error: Error: the provided authorization refresh token is invalid or was issued to another client.”

When making changes in eBay store's account information, the error occurs due to the problem in refreshing eBay store token.

To solve this error, please proceed the below steps in Ship&co application.

Please delete & re-add your eBay store in the Shops page following the procedure in support page: How to re-add your shop

1. Delete eBay store from 'Your shops' menu in the Shops page inside Ship&co application

2. Re-add eBay store from 'Add a new shop' menu

By above steps, the synchronisation issue will be solved.

In case that the issue is not solved with above actions, please contact Ship&co support.

Also, shipping label information of orders, that was created before re-adding the shop and was not mark as fulfilled might not be synced automatically after deleting & re-adding eBay store. In that case, please fulfill that order manually by changing order status to 'shipped' in eBay and adding the tracking number.