Q. How can I get started?
A. Please input your email address and password, and register your account. You will shortly get an email asking you to verify your email. Click the "Activate My Account" button in that email, and you will be redirected to the initial settings page.
Q. Is registering an account free?
A. Yes, there is no registration fee. There is also no fee for setting up the initial settings.
Q. Is it necessary to install any software?
A. There is no need to install any software. You only need a working internet connection.
Q. I would like to test out this service before committing to a payment plan
A. After the account registration and initial settings are completed, you can issue up to 10 shipping labels free of charge before you have to select a payment plan.
Q. Can I use Ship&co on multiple computers?
A. Yes, you can log in with the same account and use Ship&co on multiple computers.
Q. I forgot my password
A. Please click the "Forgot your password?" link at the login screen, and follow the prompts to reset your password.
Q. What kind of shops do you support?
A. We are currently (2018.9) cooperating with Shopify, eBay, Base, Prestashop, Magento 2, WooCommerce, Amazon, Rakuten Ichiba, Next Engine, and Stripe.
Q. What kind of shipping companies do you support?
A. We are currently (2018.9) working with, DHL, FedEx, UPS, International Mail (EMS, ePacket, Small Package), Sagawa Express, and Japan Post (Yu-Pack, Yu-Packet).
Q. What is the maximum amount of stores that I can manage?
A. There is no limit on the amount of stores you can manage.
Q. If I issue a shipping label by mistake, can I cancel or delete it?
A. A shipping label can be cancelled, yet once it is issued, it counts as an issued shipping label and thus attracts a usage fee of ¥ 20 per case. This usage fee cannot be cancelled.