General Questions

How can I get started?

Please input your email address and password, and register your account. You will shortly get an email asking you to verify your email. Click the "Activate My Account" button in that email, and you will be redirected to the initial settings page. 

Is registering an account free?

Absolutely! There is no registration fee or any set-up fee.

Is it necessary to install any software?

You do not need to install any software as Ship&co’s solution is cloud-based. All you need is a working internet connection.

I would like to test out this service before committing to a payment plan 

Of course! Ship&co offers an initial 14 days trial, where you can try out our services for free, with unlimited shipment volumes. There’s no credit card information required either, so make sure to take advantage of the trial!

Can I use Ship&co on multiple computers?

Yes, you can log in with the same account and use Ship&co on multiple computers.

I forgot my password

Please click the "Forgot your password?" link at the login screen, and follow the prompts to reset your password.

What shipping carriers and e-commerce platforms do you support?

Ship&co has multiple shipping carriers and e-commerce platforms (more than 20 in total) integrated, and we are constantly working on adding more to our solution. For a full list of partners, please see https://www.shipandco.com/en/services/.

What is the maximum amount of stores that I can manage?  

There is no limit on the amount of stores you can manage.

What is the fee to connect extra carriers or stores?

Nothing! You can connect unlimited carrier accounts, seller accounts, and warehouses. We want to support the growth of your business, and this is one of the ways we strive to partner with you to achieve your goals.

What counts as a shipment?

Any shipping label generated by Ship&co, any external fulfillment, or ‘marked as shipped’ order processed through Ship&co is counted as a shipment. While reprinting a label is not charged, re-shipping an order is charged, as a new shipping label has to be issued.

If I issue a shipping label by mistake, can I cancel or delete it?

A shipping label can be cancelled, but once it is issued, it counts as an issued shipping label and thus incurs a small fee based on the pricing plan you have selected.  

An issued shipping label will be charged regardless of whether or not it has been shipped or can be shipped, and the contents of an issued shipping label cannot be cancelled or changed.

What type of support do you offer?

We offer email support in addition to the Help Center. For new customers, it is also possible to give detailed instructions on how to set up and/or answer questions directly via telephone by booking a time slot in advance. Please feel free to contact us.

Ship&co Customer Support (Business hours: 10:00 to 17:00 JST, excluding Sat/Sun/other designated holidays)
Email: hello@shipandco.com