Understanding Zip Codes and Address Formats for Shipments to Hong Kong

When shipping to Hong Kong, please be aware of specific address formatting requirements that ensure your package is correctly processed and delivered. These guidelines are particularly important for ensuring compliance with carrier requirements.

City Field Requirements

In the address form, the city name may not always be prominent. It is crucial to include one of the following as the city name:

• Hong Kong Island
• Kowloon
• New Territories

These are the only city names recognized by major carriers such as DHL, FedEx, and UPS for proper routing and delivery within Hong Kong.

Zip Code Instructions

Hong Kong does not use postal codes for domestic mail. However, international shipments can require a postal code depending on the carrier:

• Default Entry: If a zip code is needed and you are unsure what to use, enter 999077. This is the code used by carriers like DHL to designate Hong Kong in their systems.

eBay Sellers Shipping to Hong Kong

Many eBay sellers encounter issues with addresses listed as "N/A" for the postal code, leading to errors or invalid order notifications. Here’s how you can handle such situations:

• Access the Order: Navigate to the specific order on your Ship&co dashboard.
• Address Editing: If you attempt to edit the address, the system will default the postal code to 999077. This action typically resolves any invalid address issues.
• Confirm and Print: Save the changes and proceed to print your shipping label.