When adding an online store in Shops page of Ship&co App, if the particular store you are trying to add was already registered to other Ship&co account, there will be a message: 'This shop is already added on Ship&co', shown. In that case, the registration cannot be done and order won't be synced.
We don't allow our user to register the same online store to several Ship&co accounts for obvious reason: making sure your team don't ship the same order twice!
In order to add that online store to your new account, please follow the step below;
- Login to the Ship&co account that the store was initially registered, access Shops page, and delete that online store from 'Your Shops' menu.
- Login to the new/existing Ship&co account, access Shops page, and add that store from 'Add a new shop' menu.
If you are not sure which Ship&co account that store was registered, please contact Ship&co and inform the Shop ID for support.
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