Q1. Is a contract with the shipping carrier required before using Ship&co?
Answer: Yes, you need to have a contract with each shipping carrier you intend to use through Ship&co. However, for JP Post international services, if you're paying in cash and bringing parcels directly to a post office, no contract is required.
Q2. Can I register multiple codes/accounts with the same carrier on Ship&co?
Answer: As of January 2024, Ship&co supports the registration of multiple codes/accounts for specific carriers only. You can register multiple accounts for:
Additionally, up to 3 different accounts can be added for:
- Sagawa Express
- Yamato Transport (only for shipments within Japan)
For other shipping carriers, Ship&co currently allows registration of only one account per carrier.
Q3. What are the options for printing shipping labels?
Answer: Shipping labels can be printed using:
- Inkjet printers
- Laser printers
- Thermal printers (applicable for certain carriers)
The compatibility for label printing varies depending on the carrier's specifications.
Q4. How can I obtain pouches for attaching shipping labels to parcels?
Answer: Pouches for shipping labels should be sourced directly from the respective shipping company you are using. Please contact them for further assistance.
Q5. Is it possible to automatically create a postponement delivery slip for Japan Post?
Answer: Yes, Ship&co enables the automatic creation of a postponement delivery slip (後納郵便物等差出票) for Japan Post international shipments. To use this feature, register your Customer's Card (Yubin Biz Card) number on the Carriers setting page for JP Post. Please note that the parcel weight must be entered when creating a shipping label for this service. For more details, click here.