Q. Which shipping companies' labels does Ship&co support?
A. At present (2019.10), shipping labels can be issued for: DHL, FedEx, UPS, JP Post International Mail (EMS, ePacket, small package, etc), Australia Post, SF Express, ECMS, Ninja van, DHL eCommerce, JP Post (Yu-Pack, Yu-Packet), Sagawa Express and Yamato Transport.
* The worldwide spread of the COVID-19 has had a major impact on international transportation services, so please always check the latest service status of the shipping company you use.
Q. Is the shipping fee cheaper if I issue a shipping labels with Ship&co?
A. The shipping fee is stated in the contract between the customer and the shipping company. There is no discounted price for shipping labels issued by Ship&co.
Q. Do I need a contract with the shipping company?
A. Yes. Before you use Ship&co, you must make a contract with each shipping company.
* As for JP Post international services, if you bring parcels by yourself to a post office and pay by cash each time, a contract is unnecessary.
Q. If I have multiple codes (accounts) with the same carrier, can I register all of them with Ship&co?
A. At present, (2019.10), you can register multiple codes for the same carrier only with DHL, UPS, and FedEx. Other companies cannot perform this function.
Q. How do I print out shipping labels?
A. You can print shipping labels using an inkjet printer, laser printer, or thermal printer.
Q. Where can I get pouches to stick on parcels?
A. Please contact the shipping company you use directly.
Q. Can I create a postponement delivery slip (後納郵便物等差出票) for Japan Post automatically?
A. Yes, after you register your Customer's Card (Yubin Biz Card) number on the Carriers setting page for JP Post international, it is possible to automatically create a postponement delivery slip.
* However, in order to use this service, you must input the parcel weight always when printing a shipping label. For details please check here.