How to connect your FedEx Express account to ship with Ship&co

Ship&co is a certified Compatible Business Software Integration Solutions for FedEx, which supports FedEx domestic and international shipping for users regardless of where you ship from. User can user your discount contract rates with FedEx when creating shipping labels and ship your orders inside Ship&co.

Connect your FedEx Express account on Ship&co

Just follow the steps and you'll be ready to start shipping with FedEx Express in no time.

1. On the Carriers page, click on the FedEx Express icon.
2. Input the necessary information:
   Name to display for this account: Assign a name to your FedEx Express account within Ship&co for better management. Ship&co supports shipping using multiple FedEx Express accounts. If you have multiple FedEx Express accounts for different regions or subsidiaries, you can set up the name for each account. If you leave this field blank, your account number will be displayed as the default name.
   Enter your carrier account number: Input your 9-digit FedEx account number.
   The 9-digit Meter Number of your FedEx account will then automatically be inputted. If you do not have an account with FedEx yet, please check the FedEx website.
   
   
3. In the Delivery Signature Option section, choose the type of signature you want to require for delivery. The signature method selected here will be set as the default when you check the Signature option on the Orders page in Ship&co. Learn more about each FedEx's signature option from this support page or see the FedEx information page. 
   • Indirect Signature Required (ISR)
   • Direct Signature Required (DSR)
   • Adult Signature Required (ASR).
     
     

4. In the Contact for FedEx Registration section, the address from your Ship&co profile page is automatically displayed, which is usually sufficient.

   If you encounter an error, it may be due to the address being too long or incorrect. FedEx primarily checks that your account number and country match, so please ensure the address is accurate and not overly lengthy.

   If you edit this address, make sure to save the change by clicking the "Save" button at the top right of the section.
   
   
5. In the FedEx® package types section, select the exclusive package types that you plan to use when shipping with FedEx. These package types will then be shown as a choice of packaging materials in Parcels section on the order page.
   
   
6. In the Print Settings section, choose the paper type based on the printer used for printing FedEx shipping labels. You can choose from InkJet/Laser printers (compatible with PDF shipping labels), or Thermal printers
   • InkJet/Laser Printer: Set label type as PDF and Standard A4.
     Please print using blank A4 paper. As for the exclusive FedEx pouches, please contact your FedEx Representative or FedEx Driver.
     
   • Thermal Printer:
     Set label type as PDF and set paper size as 4x6 inches, 4x8 inches, or 4x9 inches.
     Set label type as ZPL and set paper size as 4x6 inches, or 4x8 inches.
     These types can only be used with FedEx Exclusive Thermal Paper which is provided free of charge by FedEx. To obtain free shipping supplies, please contact your FedEx Representative or FedEx Driver. Please check out this link for detailed instructions on how to set up your thermal printer for the ZPL file type.
     
     
7. Add the Letterhead and Signature Image in order to enable Electronic Trade Documents (ETD) for your shipment. Please see here for the details.
   
   
8. Once you have made all the necessary selections, click Save.

Now, you have now finished setting up your FedEx Express account!

Handle the Account Registration Error: Incorrect Account Number

1. If you receive an error message indicating an “Incorrect account number,” it’s likely because the address in your Contact for FedEx Registration section is too long or incorrect.
   
   
2. If you recently registered with FedEx: it may take several days for FedEx to complete the rate and payment setup. Please wait a few days until this process is completed, as this may also impact the registration.