How to connect your FedEx Express account to ship with Ship&co

Ship&co is a certified Compatible Business Software Integration Solutions for FedEx, which supports FedEx domestic and international shipping for users regardless of where you ship from. User can user your discount contract rates with FedEx when creating shipping labels and ship your orders inside Ship&co.

Connect your FedEx Express account on Ship&co

Just follow the steps and you'll be ready to start shipping with FedEx Express in no time.

1. On the Carriers page, click on the FedEx Express icon.
2. Input the necessary information:
   Name to display for this account: Assign a name to your FedEx Express account within Ship&co for better management. Ship&co supports shipping using multiple FedEx Express accounts. If you have multiple FedEx Express accounts for different regions or subsidiaries, you can set up the name for each account. If you leave this field blank, your account number will be displayed as the default name.
   Enter your carrier account number: Input your 9-digit FedEx account number.
   The 9-digit Meter Number of your FedEx account will then automatically be inputted. If you do not have an account with FedEx yet, please check the FedEx website.
3. In the Delivery Signature Option section, choose the type of signature you want to require for delivery. The signature method selected here will be set as the default when you check the Signature option on the Orders page in Ship&co. Learn more about each FedEx's signature option from this support page or see the FedEx information page. 
   • Indirect Signature Required (ISR)
   • Direct Signature Required (DSR)
   • Adult Signature Required (ASR).
4. In the Contact for FedEx Registration section, add the same contact information registered in your FedEx account.
   Note: The contact information that you have registered in Ship&co’s Profile page is automatically displayed. If this information is different from the information registered in your FedEx account upon registration, please edit it to make both sets of information the same, and make sure to save the change by clicking the "Save" button at the top right of the section.
5. In the FedEx® package types section, select the exclusive package types that you plan to use when shipping with FedEx. These package types will then be shown as a choice of packaging materials in Parcels section on the order page.
6. In the Print Settings section, choose the paper type based on the printer used for printing FedEx shipping labels. You can choose from InkJet/Laser printers (compatible with PDF shipping labels), or Thermal printers
   • InkJet/Laser Printer: Set label type as PDF and Standard A4.
     Please print using blank A4 paper. As for the exclusive FedEx pouches, please contact your FedEx Representative or FedEx Driver.
     
   • Thermal Printer:
     Set label type as PDF and set paper size as 4x6 inches, 4x8 inches, or 4x9 inches.
     Set label type as ZPL and set paper size as 4x6 inches, or 4x8 inches.
     These types can only be used with FedEx Exclusive Thermal Paper which is provided free of charge by FedEx. To obtain free shipping supplies, please contact your FedEx Representative or FedEx Driver. Please check out this link for detailed instructions on how to set up your thermal printer for the ZPL file type.
     
7. Add the Letterhead and Signature Image in order to enable Electronic Trade Documents (ETD) for your shipment. Please see here for the details.
   
8. Once you have made all the necessary selections, click Save.

Now, you have now finished setting up your FedEx Express account!

Handle the Account Registration Error: Incorrect Account Number

Important Points: If you receive an error message indicating Incorrect account number, it means that the contact information in your Contact for FedEx Registration section does not match the contact information in your FedEx account. To avoid this account registration error, make sure to input the same information in the Contact for FedEx Registration section.

See the following steps to check your correct address information.

1. Login to FedEx Ship Manager.
2. On FedEx website, click Account → My Profile → Contact Information.
3. On Contact Information page, Check Contact name and address registered.
   
   • If there are any differences, please kindly edit the Contact for FedEx Registration displayed in Ship&co, to match the FedEx contact information and click Save.
     
   • If the address is the same, please review for any irregular fonts, full-width/half-width differences, spaces, or other input errors.
     
4. If you recently registered with FedEx: it may take several days for FedEx to complete the rate and payment settings set up, so please wait for few days until the process is completed.