How to Use the Alternative HS Description Block for Shopify International Sellers

The Alternative HS Description Block is a new feature available for Shopify sellers using Ship&co. This extension allows sellers to provide more specific HS code descriptions on their product pages, which can be crucial for smooth customs clearance. This guide will walk you through how to install the feature and utilize it effectively.

Installation Requirements

For those who have installed the Ship&co app on their Shopify store prior to its release on May 8th, 2024, it's necessary to uninstall and then reinstall the app. This step ensures that Ship&co obtains the necessary permissions to enable this new feature.

Setting Up the Alternative HS Description Block

Once you have the updated Ship&co app installed, you can add the Alternative HS Description Block to any Shopify product page as follows:

1. Navigate to your desired product page within the Shopify admin.
2. Scroll to the bottom of the page and click on "+ App Block".
3. Select "Ship&co Alternative HS Code Description Block" from the list.

Inputting Alternative Descriptions
In the Ship&co admin block:

• Enter the alternative description for the HS code in the provided field. This description does not replace the HS code number but rather the default description that might be too broad or vague.
• Click "Save" to apply the changes.

This alternative description will now be used in Ship&co’s system for any orders containing the item, and will be displayed under the product name on the Ship&co order page.

Handling Multiple Variants

If your product has multiple variants, you can apply a single HS code description to all variants or specify different descriptions for each:

1. Open the Shopify product admin page for the variant.
2. Click on "More Actions" at the top of the page.
3. Select "Ship&co Alternative HS Code Description".
4. Enter your alternative description and save as outlined above.

Use Case Examples

• Leather Bags: Specify the type of leather to avoid issues at customs.
• Kitchen Knives: Provide details about materials and blade length.

Conclusion:
By providing more precise HS code descriptions, you can avoid delays and issues during customs processing, ensuring a smoother shipping process. For further assistance or if you encounter any issues, please contact our support team.

Article related: Syncing Customs Information from Shopify product (HS Code, Country of Origin) to Ship&co