What does “This is a relay area (中継エリア), shipping surcharge may apply for this address” message from Sagawa Express mean?

If the delivery address is located in an area requiring "relay services" by Sagawa Express (the area where the third party shipping partner is required), a warning "!" icon will appear to the left of the "Label" button. Hovering over the icon will display a pop-up message: "This is a relay area, shipping surcharge may apply for this address"

Additionally, the issued Sagawa Express label will have a "中継" (= Relay) mark printed on it.

In some remote islands and mountainous areas, relay services will be necessary and refrigerated/frozen options may not be available. In such cases, you will find the error message, "Refrigerated/frozen delivery cannot be chosen for this area" when creating Sagawa Express shipping label with these options chosen for such areas.

For more details on the relay service fees and areas, please contact your Sagawa Express's sales representative directly.

For detailed information on relay fees, areas, and other specifics, please contact your local Sagawa Express office.