Once a Shopify store is registered, order information will be automatically synchronized in real time.
Paid and unfulfilled orders with physical items will show up on Ship&co's orders page. You can also sync unpaid orders (see at the bottom of this page).
If you modify the shipping address, a product or add a note to an order in your Shopify admin, the order will be updated accordingly in Ship&co automatically.
When you sync your store with Ship&co the first time, Ship&co get orders which were placed in the last 60 days automatically.
Since March 23rd 2021, Ship&co supports changes for orders older than 60 days. These orders can be fulfilled from Ship&co and tracking number can be updated into Shopify.
If the Ship&co App was added to your Shopify store before March 23rd 2021, you need to delete your Store from Ship&co /stores page and re-add it to benefit from this update.
To get unfulfilled orders older than 60 days into Ship&co, you need to do at least one modification in the order: you can add a note (field in the top right of your Shopify order's page).
If you have many 60 days+ old orders you want to sync into Ship&co, you can select them in your Shopify orders list, click on "More Actions" and then, "Add Tags". Add a new tag and these orders will all appear inside Ship&co.
Status of the order to be synchronized:
- Paid + Unfulfilled
* If you have ticked "Fetch authorized and pending/partially paid orders" in the shop's setting page (please see below image), Ship&co will also synchronize your Shopify orders with the following statuses:
- Pending + Unfulfilled
- Payment Authorized + Unfulfilled
- Partially Paid + Unfulfilled
Orders page sample: