Shipping to Europe & IOSS number support

This article presents how Ship&co manage EU's Import One Stop Shop (IOSS) depending on selling Platforms and shipping carriers when Shipping to an EU countries, from a country outside of the EU.
The IOSS applies to consignments below €150.

We are updating this post regularly depending on what we learn from users feedback as well as integration updates with shipping carriers and e-commerce platforms.

 

1. eBay and IOSS number

If you sell on eBay and have some shipments for the European Union, you have no setup to do on your side. Ship&co will get eBay's IOSS number from eBay's system and use it whenever it is required. Please check out here, too. Also, see below for details about the shipping carrier(s) you are using in Ship&co.

Please note:
For IOSS to the United Kingdom (including Northern Ireland), which is not an EU member state, the automatic synchronisation from eBay for the UK IOSS number is available only when shipping via Japan Post international or FedEx services. If you are shipping to the UK with other carriers and requiring IOSS compliance, we kindly request that you manually input the IOSS number in the Ship&co order screen.

2. Amazon Marketplaces and IOSS number

For orders where IOSS applies, the IOSS number is automatically transmitted from Amazon to Ship&co. There is no need to manually enter the IOSS number in the Ship&co app.

 

3. Etsy and IOSS number

Sellers on Etsy need to add the IOSS number provided by Etsy in their Etsy store settings on Ship&co:



 

4. For sellers on other platforms

Shopify, Magento, WooCommerce, orders imported by CSV and created manually: if you have an IOSS number, you can add it into Ship&co's Invoice Settings.
The number will be used for supported shipping carriers (see below).
You can use only one IOSS number per Ship&co account. Please also use this option when you create orders manually in Ship&co or use the CSV import feature, for orders placed through EC sites where the IOSS system is applicable.

5. JapanPost International 

Japan Post updated their system to support IOSS number, in February 2022. Due to this update, IOSS number set up in Ship&co will be used electronically for JapanPost Shipments to Europe.
IOSS number is not shown on any of the JapanPost Shipping label in order to prevent misuse by third parties.

 

6. FedEx, DHL, UPS, Pegasus Global Express, Yamato International,  ECMS – IOSS Number Support

The following outlines IOSS number transmission support for shipments to EU member states.

• FedEx / SpeedPAK FedEx for eBay:
When IOSS is applied, the IOSS number appears on the FedEx commercial invoice, under the Exporter section (top-left corner of the document).
• DHL / SpeedPAK DHL for eBay:
The IOSS number is correctly transmitted to DHL’s system, but it is not displayed on the customs invoice or shipping label, due to DHL’s documentation policy.
• UPS:
When IOSS is applied, the IOSS number appears on the UPS commercial invoice, in the “From” section (top-left corner of the document).
• Pegasus Global Express:
If IOSS is applied, the IOSS number is displayed on the invoice generated by Ship&co, directly under the tracking number.
• Yamato International:
If IOSS is applied, the IOSS number is displayed on the invoice generated by Yamato, in the "SHIPPER" section.
• ECMS:
Transmission of IOSS numbers via ECMS is not currently supported. To ship with IOSS applied via ECMS, you must contact the ECMS team in advance to have your IOSS number configured on your account.

7. Ship&co API

Shipments created through Ship&co API supports IOSS number with the parameter below:
"ioss_number"

"customs": {
    "duty_paid": false,
    "content_type": "MERCHANDISE",
"ioss_number": "IM9998889990"
  },