How to set up DHL

In the Ship&co dashboard menu, click on ‘Carriers’, and on the right side of the page under ‘Add a new Carrier’, click on the DHL icon.

Name to display this account
You can register multiple DHL accounts in Ship&co. In order to manage these accounts in Ship&co, each account can be given a name. If left blank, the account number will automatically be inputted.

Your carrier credentials
Please input your 9-digit DHL account number. For customers who do not have a DHL account, please first create one here. 

"Print return labels"
With Ship&co you can create return labels at the same time you create DHL export labels. (Please note that there are some countries where this is not supported.) If you plan to create a return label, click "Print return labels" and enter the import account number (9 digits) you have.

- DHL Import Account Number is a 9-digit number starting with "9".
- DHL Return Label is valid for 90 days after it is issued.
- Please do not attach DHL return label to the parcel, but pack it with the contents.

Contact for DHL registration
The contact information that you saved in Ship&co's "Profile" page is displayed. If this information is different from the one that you have for your contract with DHL, please edit it. If you edit it, be sure to click the "Save" button in the upper right to save your edits.

DHL package types
Please select any DHL packing materials you might use in the list. They will be displayed in the ‘Parcels’ section as the packaging options on the order page, as you can see in the image here.

Print settings
Choose the printer and paper size you will use for printing DHL shipping labels. You can choose from laser/inkjet, or thermal printer option.

- Option for laser/inkjet printer:
PDF - Standard A4 (to be printed on A4 plain paper)

- Options for thermal printer:
PDF - 4x6 inches or 4x8 inches
ZPL - 4x6 inches or 4x8 inches

* To set up the thermal printer ZPL type, you need to install a tool separately. Please see the details from here.

Click the ‘Save’ button in the bottom right to complete the settings.