How to connect your FedEx Express account to ship with Ship&co

Ship&co is a certified Compatible Business Software Integration Solution for FedEx.
On Ship&co, you use your own FedEx account to see rates and print shipping labels. You can add and manage multiple Fedex accounts in one Ship&co account.

Connect your FedEx Express account on Ship&co

Please follow the steps below to set up your FedEx Express account in Ship&co.

1. Go to the Carriers page and select the "FedEx" icon
   On the Carriers page, click the "FedEx" icon in the "Add a new carrier" section.
    
2. Enter the necessary account information
   • Name to display for this account: Assign a name to help you manage multiple FedEx Express accounts in Ship&co. If left blank, your account number will be displayed by default.
   • Carrier account number: Input your 9-digit FedEx account number. If you do not yet have a FedEx account, please visit the FedEx website to register.
      
3. Set your Delivery Signature Option
   In the Delivery Signature Option section, choose the type of signature you require for deliveries. The selected option becomes your default when you tick the “Delivery Signature” option on the Orders page. For more information, see this support page and/or the FedEx information page.
   Possible options include:
   • Indirect Signature Required (ISR)
   • Direct Signature Required (DSR)
   • Adult Signature Required (ASR)
   • No Signature Required (NSR)
      
4. Check your address in the Contact for FedEx Registration section
   The address from your Ship&co Profile is automatically displayed. FedEx mainly checks that your account number and country match, but be sure to verify the address is correct and not too long. If you edit the address, remember to click the Save button at the top right of the section. The address must be in english characters.
    
5. Select your FedEx® package types
   In the FedEx® package types section, choose the package types you plan to use. These will appear as selectable packaging options on the Orders page in Ship&co.
    
6. Choose your Print Settings
   Select the label type and paper size based on the printer you’ll use:
   • InkJet/Laser Printer:
     • Set label type as PDF and paper size as Standard A4.
     • Print using blank A4 paper. Contact your FedEx Representative or Driver to obtain FedEx pouches.
   • Thermal Printer:
     • Set label type as PDF with paper size 4x6, 4x8, or 4x9 inches.
     • Or set label type as ZPL with paper size 4x6 or 4x8 inches if you want to use ZPL.
     • These sizes are for FedEx-exclusive thermal paper, provided free of charge by FedEx. Contact your FedEx Representative or Driver for supplies.
        
7. Add your Letterhead and Signature Image
   Click on the "Edit" button on the FedEx account you just added. Then you can upload the shipper's Letterhead Image and Signature Image by clicking the "Choose a file" button.
   For more details about these, please refer to this article. These images are used for FedEx Electronic Trade Documents (ETD). Also, in some destination countries, the absence of these registered images may result in an error when generating FedEx shipping labels.
    

8. Verify your FedEx account with Two-Factor Authentication (2FA)
   As part of the new FedEx integration, you will be prompted to verify your account using one of the following methods:

   • Email
   • SMS
   • Voice Call (※ The "Voice Call" option will be displayed and selectable only if a U.S. or Canadian address is saved in the "Contact for FedEx Account Registration" in Step 4 above.)
   • Invoice

   - For Email, SMS, or Voice Call, select your preferred method, then click Send Secure Code. FedEx will send a code to the corresponding email address or phone number associated with your FedEx account. Enter this secure code in the field provided.

   - For Invoice verification, you will need to input details from your latest FedEx invoice from FedEx website (Invoice Number, Invoice Date, Invoice Amount, and Currency). Make sure you use the most recent invoice details.
   
    

9. Save your settings
   Make sure you filled in all the information including the secure code (or invoice details). Then agree to the FedEx End-User Licence Agreement, and click the Save button at the bottom right to add your FedEx account to Ship&co.

Congratulations! You have now successfully set up your FedEx Express account in Ship&co.

The Most Common Error upon FedEx account registration: "Incorrect Account Number"

1. If you see an error message such as “Incorrect account number,” the address under your Contact for FedEx Registration might be too long or incorrect. Make sure to have the address in English. A Company's name isn't necessary.
    
2. If you recently registered your FedEx account, it may take a few days for FedEx to complete the rate and payment setup. Please wait until FedEx finalizes this process before trying again.