The Product Types list is located on the Application settings page on "Settings". It is where you can register category names of your selling items. There is no limit to the number of registrations.
What to add on Product Types list
- Goods Description: A product type or a product category name in English
- HS Code: A 6-digit number used to assess customs duties and taxes at Customs.
- Country of Origin
For cross-border shipping, it is important to send the product type, HS code*, and country of origin to the shipping carrier when creating the shipping labels.
This will be used for the customs clearance process. If you wish to specify the product type in order to avoid high tariff billing, we recommend that you register the HS code. You can select the correct product types at order page when creating shipping labels. The selected product type(s) will be reflected in your shipment.
*The registration of the HS code is optional.
For domestic shipping, if you prefer to show a category name instead of items names from your store. Please mark that product type as '★ Default'.
Please note that there will be no pull-down menu on "Ordered Items" and you only allow to set one product type as default at a time.
In case of Shopify store, the customs clearance information registered in Shopify Product page is auto-synced. Please find more details here.
How to edit Product Types list
When you create a new Ship&co account, a sample of product types such as "Printed Books" and "Green Tea" is initially registered in the product types list. Please edit them to the product types that you actually sell and ship.
Please follow steps below to edit:
- Go to Settings page.
- On Product Types section, follow the below instruction:
- Click Edit to edit the existing product types.
- Click Add a new product type to add the product type you use.
- Click 🗑️ Delete to delete the product type you don't use.
- Click ★ Default to mark the most commonly shipped product type as default for your shipment.
- Click Submit.
How to select Product Types for shipment
- Go to Orders page.
- Select your order.
- On Ordered items section, select the product type menu located below product name.
- Select the product type.
Note: In case of Shopify, the customs information is automatically synced to this field in Ship&co.
In case the Use Product Types setting is ON:
Ship&co users can select either to reflect the product name or the product type on the shipping labels and commercial invoices (for international shipment). This is based on your Commercial Invoice Settings.
If you want to use Product Types instead of product name on the shipping labels, please set the "Use Product Types instead of product name" setting as preferred between these options: International Only, Domestic Only, or Both.
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