Creating a new shipment
After clicking an order on the "Orders" tab, there are 4 quick areas you would need to check in order to create a new international shipment.
1. Check customer and sender address
Check that the customer's address is displayed correctly. Otherwise, click "edit" to amend the address.
Check that the sender address (i.e. the pick-up point) is selected correctly. If not, choose a different address from the drop-down list, or create a new warehouse address for pick-up.
2. Add package details
Input the package details (package dimensions, weight, quantity) under "parcels". If you save some commonly used parcel types saved, dimensions will be filled automatically (to save parcel types, see here).
3. Check shipping options
There are several shipping options available for international shipping.
- Signature: This means that receivers are required to sign when receiving the parcel. *In the case of DHL international shipments from Japan, signature from receiver is mandatory.
- DDP: If you wish to set up the DDP (Delivered Duty Paid) option, please check this box. *Please note that DHL local tax prepayment handling charges (3,000 yen per shipping label, excluding tax) are not included in the DHL fare displayed on Ship&co.
- Return Label: Return label is available for DHL only for now. In order to set up return labels, you must register a DHL import account beforehand. Details about registration can be found here.
4. Check parcel contents
The parcel contents, including the item classification category and origin country is for custom purposes. You may edit the fields as required, by selecting an option from the drop down. To change what appears on your drop down list, go to "Settings" and "Product types", deleting what you do not require, and adding what is relevant. (See this article for more info.)
Checking shipping rates
Next, click the magnifying glass button on bottom right to check shipping rates.
Estimated shipping costs will be displayed for each shipping carrier. Shipping costs also includes fuel surcharges and other fees.
Printing shipping labels and invoices
Click the printer icon to the right of the desired shipping service to issue the shipping label.
A commercial invoice will be issued at the same time as the shipping label.
For DHL only: If Paperless Transactions (PLT) is enabled, the commercial invoice will be in a PLT format, so the only shipping document required for printing will be 1 page of shipping label (no need to provide a Waybill Doc). If PLT is disabled, you will be prompted on the screen to print a commercial invoice as well.
Shipping label (PDF format):
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Printing a return label (DHL only)
If you check "return label" (as mentioned in 2. under Options), the estimated return shipping fee will be displayed as a warning box. This fee will be payable only if the return label gets utilized - i.e. if the receiver chooses to return the item. (Please note that return labels are available for Express Worldwide service only.)
Click the printer icon to the right of the desired DHL service.
Shipping and return labels will be generated in one PDF file, with two tracking numbers. In addition, a commercial invoice will be issued at the same time.
If Paperless Transactions (PLT) is enabled, the commercial invoice will be in a PLT format, so the only shipping document required for printing will be 1 page of shipping label (no need to provide a Waybill Doc). If PLT is disabled, you will be prompted to print a commercial invoice as well.
Shipping label (PDF format):
- DHL return labels are valid for 90 days upon issuance.
- Do not attach the DHL return label to the package but pack it inside the parcel.
* Please see here for how to set up shipping insurance.